About Us
Scott Lane’s Approach to Auto Service: Focus on the Customer.
About Scott Lane and his AutoXtend team know what it takes to “Extend the Life of Everything You Drive.”
“I have over 30 years experience working in auto care and repair,” Scott said. “I see to it that our team has the training and tools to repair and service vehicles, but just as important to me is the total customer experience.”
Customers benefit from AutoXtend’s commitment, expertise, equipment, and state-of-the-art facility. “We created AutoXtend to be a convenient and affordable alternative to the car dealer,” Scott said. “We have the diagnostic equipment and factory-trained personnel, that give you dealer-level service. And, all of this in a convenient location with customer-friendly hours.”
AutoXtend is the new way to care for today’s vehicles and the people who drive them. So, here’s a brief description of the AutoXtend team members who want to provide you with the parts and service that make AutoXtend – your Complete Car Care Solution.
About Our Team Member Specialists:
- Customer Service Advisor – Our problem solver who’ll greet you and respond to your individual car care needs.
- Vehicle Service Advisor – Our problem solver who examines your vehicle’s particular needs.
- Team Leader – Our problem solver who assesses and directs the repair of your vehicle
- Technician – Our problem solver Scott Roberts, is certified and trained to repair your vehicle. (As you can see, your technician will have plenty of help to make sure the appropriate repair is done correctly.)
Learn More About How the AutoXtend Team Works For You
You want it done right, so do we.
Get it done right
AutoXtend team leaders are chosen for their experience, training credentials, and demonstrated repair proficiency as well as their ability to share that knowledge and direct their team.
They are the elite of the automotive repair industry, reaching levels of ASE certification known as L1 and L2. To reach this pinnacle, an AutoXtend technician must first pass stringent testing created by the Automotive Service Excellence group, must have proven repair experience in 10-plus distinctive categories of automotive systems, and must have worked in the industry for the prescribed time.
Your AutoXtend team leader is intimately involved with every vehicle service and directs technicians on procedures to expedite the repair process. The team leader then inspects the repair before we hand the vehicle over to you
A specialist for your particular vehicle.
Systems differ between automotive makes and models. Our primary goal is to pair your vehicle with the technician most familiar with its system.
Your technician is familiar with your vehicle and is ASE certified in the category of repair being performed on it. AutoXtend technicians have been tested and have received an ASE level of competency from level 4 to level 1, based on their certifications and abilities. We only assign a job to a technician based on the technician’s area of expertise and certification.
We’re somebody you can talk to about your car problems.
Have you ever felt like your auto service people were talking a different language? Or maybe you’ve had a problem describing that noise your car is making. At AutoXtend, we speak your language, but we can also understand what your car is telling us.
AutoXtend’s customer advisors and service advisors are your automotive translators, bridging the gap between auto service jargon and your description of what you’re experiencing on the road.
Our trained automotive advisors pick up on key words and phrases you use as you describe the problem. They translate what you tell them so that technicians can use your information to get to the cause. When we determine the issue, your advisor translates the technician’s diagnostics so that you’ll understand the problem, the repair process required, and the time and expense needed to fix it.
"Extend the Life
of Everything you Drive"
Progressive Technology - Community Convenience - Competitively Priced
Car, Truck and SUV Repair and Service in Knoxville, TN
Serving Powell, Halls, Knoxville, Karns, Anderson County, Union County and surrounding areas.
AutoXtend - Your Complete Car Care Solution
